Winbox01 Terms and Conditions – Complete Platform User Guide

Welcome to winbox01, an online gaming platform operating under the terms stated in this document. By accessing, registering for, or using any part of the Winbox01 platform — whether via website, mobile app, or any other device — you hereby acknowledge that you have read, understood, and agreed to be bound by all terms contained herein.

These Terms and Conditions constitute a legally binding agreement between you as the user ("Member") and winbox01 as the platform provider. This document should be read together with our Privacy Policy and Responsible Gaming Policy, all of which form a comprehensive agreement governing the relationship between you and our platform.

Continued use of the platform after any changes are published will be considered acceptance of the updated terms. If you disagree with any amendment, you must cease using the platform and contact our support team to close your account.

To register and use the platform winbox01, you must meet the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Be a legally eligible individual to participate in online gaming activities within your jurisdiction.
• Not be on any self-exclusion list or prohibition list of any relevant regulatory body.
• Register in a personal capacity, not on behalf of any third party or business entity.
• Have an active email address and a valid Malaysian phone number.

winbox01 reserves the right to verify your eligibility at any time through an identity verification (KYC) process. If you are found not to meet these eligibility requirements, your account will be suspended or terminated immediately and any remaining funds will be processed in accordance with the established policy.

Each individual is only permitted to hold one account only on the winbox01 platform. Holding multiple accounts is strictly prohibited and may result in all associated accounts being terminated without a refund.

As a member winbox01, you are fully responsible for the security of your account. This includes keeping your password confidential, not sharing your login credentials with anyone, and ensuring no other party accesses your account.

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Do not save passwords in the web browser on shared devices.
• Always log out after each gaming session, especially on public devices.
• Report immediately to customer support if you suspect any unauthorised activity on your account.

winbox01 will not be held responsible for any losses arising from your negligence in maintaining account security. However, if you promptly report suspicious activity, our team will take immediate action to temporarily freeze your account to protect your funds while an investigation is conducted.

Platform winbox01 supports a variety of deposit methods suited for users in Malaysia. All transactions are processed in Malaysian Ringgit (RM) with no currency conversion fees or hidden charges.

• Touch 'n Go eWallet – instant deposit, processed within seconds.
• GrabPay – seamless transactions via your Grab app.
• Direct Bank Transfer – supports Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and all major Malaysian banks.

The minimum deposit is RM 20 per transaction. No maximum deposit limit is set; however, large deposit amounts may require additional verification from our security team before being credited to your account.

Deposited funds may only be used for gaming activities within the platform. winbox01 reserves the right to reject or reverse any deposit suspected of originating from an unauthorized source or conflicting with our risk management policy.

Winbox01 is committed to processing your withdrawal of winnings quickly and securely. Withdrawals to e-wallets such as Touch 'n Go and GrabPay are typically completed within 15 to 30 minutes, while bank transfers may take several hours depending on when the request is submitted.

Before your first withdrawal is processed, you are required to complete the identity verification (KYC) process by submitting the following documents:

• A clear and valid copy of your MyKad or passport.
• Proof of bank account or e-wallet ownership (statement or profile screenshot).
• A selfie holding your identification document (in certain cases).

The KYC process is typically completed within within 24 hours on business days. Once verified, subsequent withdrawals will be processed more quickly without additional review.

Withdrawals may only be made to a bank account or e-wallet registered under the same member's name. winbox01 does not allow withdrawals to third-party accounts under any circumstances.

All bonuses and promotions offered by winbox01 subject to the specific terms stated on each offer. Members are required to read and understand the relevant terms before claiming any bonus.

• Welcome Bonus: Available to new members only, subject to wagering requirements before withdrawal.
• Daily Deposit Bonus: Awarded based on deposits made on a given day. Conditions vary by promotion.
• Rebate & Cashback: Calculated based on total wagering within a specified period and credited automatically.
• Referral Bonus: Awarded when the member you referred makes their first qualifying deposit.

The wagering requirement is typically between 20x to 40x of the bonus amount. For example, if you receive a RM 50 bonus with a 30x wagering requirement, you must place bets totalling RM 1,500 before the bonus balance can be withdrawn as cash.

All games on the platform winbox01 is operated using Random Number Generator (RNG) that has been certified by an independent international auditing body. This ensures that every game result is truly random, fair, and cannot be manipulated by any party.

Members agree to comply with the specific rules of each game as stated in the game interface. In the event of a dispute regarding game outcomes, the server records of winbox01 will be considered conclusive evidence. Results displayed on a member's screen may differ in the event of a connection disruption — in such cases, the server record shall prevail.

• All wins are calculated based on verified server records.
• Any technical disruptions occurring during an active game will be resolved in accordance with the specific policy for that game type.
• Winbox01 reserves the right to void any game rounds affected by a material technical error.

To protect the integrity of the platform and the security of all members, winbox01 strictly prohibits the following activities:

• Hacking, use of bots, automated software, or any tools that manipulate gameplay.
• Money laundering or using the platform for any illegal financial activities.
• Creating multiple accounts to claim bonuses or manipulate the system.
• Player collusion in table games or Live Casino.
• Spreading false or harmful information about the platform to other users.
• Using credit card or bank account details that do not belong to you.
• Any attempt to exploit technical vulnerabilities or system errors.

Violation of any of the above prohibitions may result in immediate account suspension or termination, forfeiture of all funds and bonuses in the account, and potential legal action where applicable.

winbox01 provides the platform "as is" and does not guarantee that the service will always be free from errors, interruptions, or technical faults. To the extent permitted by applicable law, winbox01 is not liable for:

• Loss of winnings caused by internet connection disruptions on the member's end.
• Indirect, consequential, or punitive financial losses suffered by a member.
• Damage to a member's device or system resulting from use of the platform.
• Delays in transaction processing caused by third parties such as banks or e-wallet providers.

Winbox01's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

winbox01 reserves the right to suspend or terminate any member's account for the following reasons, with or without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or dishonest conduct.
• Failure to submit the requested KYC documents within the stipulated timeframe.
• Requests from legal authorities or regulatory bodies.
• A period of inactivity exceeding 12 consecutive months.

Members may also request closure of their own account at any time by contacting the Winbox01 support team. Prior to closure, all valid fund balances will be processed for withdrawal after a full review has been completed.

winbox01 reserves the right to amend, modify, or update these Terms and Conditions at any time in accordance with operational requirements, legal changes, or platform improvements. Any material amendments will be communicated to members via:

• In-account notifications within your platform account.
• An email sent to your registered address.
• Announcements on the winbox01 website homepage.

The date of the latest amendment will always be displayed at the top of this document. Members are advised to review the Terms and Conditions periodically to ensure they remain informed of the current applicable terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any disputes arising in connection with the use of the platform winbox01 should first be resolved through our customer support channel.

If a dispute cannot be resolved through negotiation within 30 days, both parties agree to refer the matter to arbitration conducted by a jointly appointed arbitrator, and the arbitration decision shall be final and binding on both parties.

Should any provision of these Terms and Conditions be found invalid, unenforceable, or in conflict with applicable law, that provision will be reinterpreted to the minimum extent necessary to make it valid, while all remaining provisions of this document shall continue in full force and effect.